Sabtu, 31 Maret 2012

Voice Recognition Technology Disrupts Markets

Dragon Go as it appears on the iPhone
In the article "The Human Voice, as a Game-Changer," author Natasha Singer discusses the opportunities, concerns, and disruptions caused by Nuance Communications' developing voice recognition technology. Not only does Nuance provide the software known as Siri for the iPhone 4S, the company has an app on the market called Dragon Go, which is similar to Siri, but doesn't talk back to you and can handle more common vernacular.  Nuance is working to apply voice recognition technology to other appliances and technologies, hoping to solidify a brand new market.

Although voice recognition has been around for awhile, it hasn't been able to communicate back to us, or clearly interpret what we are saying in past examples of the technology. For this reason, there are numerous opportunities and concerns that arise regarding utilization of voice recognition.

Opportunities
Nuance Chief Executive Paul Ricci
  • Because voice recognition is now available through smart phones, tablets, and computers, Nuance has set its sights on disrupting the search engine market. Dragon Go will automatically connect your device to the internet link that is necessary to meet your instructions. The app has an advantage over other search engines because it skips the step that involves work - scrolling through search results. The only disadvantage of this feature is that it could potentially misunderstand you and bring up something you weren't looking for.
  • The potential of voice recognition when combined with cloud computing and appliances is huge. Imagine telling your alarm clock to wake you up at 9:00 AM, and syncing it with your coffee pot so it has a hot mug waiting for you when you go downstairs. And soon, we might be able to sync all of these appliances with our phones so we could have a seemingly automated kitchen similar to that in The Beauty and the Beast.   
Concerns
  • Privacy is a prime concern with new voice recognition technology. Because peoples' voices are stored by the software as algorithms, web-surfers may be more susceptible to data hackers. And if the future appliance market is voice controlled like Nuance hopes it will be, consumers' information could be obtained from anything connected to the internet. Nuance, however, states in its privacy policy that information will only be used to improve internal systems. 
  • The psychological impact of more human-sounding and responding technology could be a problem. As machines interact with humans more seamlessly, the imperfection found in human to human interactions may be emphasized. Professor Sherry Turkle, from MIT, discusses the implications of technological communication in the voice-controlled age in her book Alone Together.  
 
I believe Nuance is an extremely versatile company because it has both consumer and corporate based products, and because it has made several important acquisitions to become the pioneer in a blooming market. One of the more recent acquisitions is Vlingo, a smaller, voice-to-text company. Acquiring so many companies is a smart move by Nuance because it prohibits larger firms like Google or Microsoft from gaining a sturdy hold on the voice-command market. Additionally, producing Dragon Go, a consumer product, will increase Nuance's brand recognition. This is a necessary step in the company's development as it moves towards larger corporate contracts with companies like IBM.

Although the Nuance stock is down about six dollars since February, its future growth looks very promising.

Fast-food Restaurants Redefining Themselves...and Should They?

A couple of weeks ago, a case study about the McDonald's Co. allowed us to see the ups and downs within this fast-food industry giant under different leaders, and it showed us how a company perceives itself can influence its performance as a whole. When I compare the McDonald's case with this article I read on New York Times called "How Wendy's Finally Knocked Burger King Down a Notch", it leads me to think how a business can balance its pace to adapt the market change while maintaining its original mission of the business.
With the announcement from the food industry research firm Technomic that Wendy's had edged out Burger King as the country's No.2 hamburger chain last week, the article analyzed how Wendy's actions facing the changing market taste lead it to the current position and pointed out the trend for fast-food restaurants to grow in the future. Actually, with the fierce competition within and outside of the fast-food chain, similar actions are taken in most of the fast-food restaurants, like McDonald's, Taco Bells, and White Castles, to generate more sales. The most obvious one is to upgrade the menus and to be creative in product offerings. The sales for McDonald’s increased significantly after they shift their focus back to providing high quality and nutritious meals instead of focusing on expansion blindly. Wendy’s, in the same fashion, placing a sharp focus on ingredients to provide more higher-end and better quality meals. For example, they offer fresh strawberries and almonds on their salads, French fries with sea salt, Bacon Portabella Black Label Burger with mushroom sauce, etc. It gives the customers more options to choose from, especially as people having increasingly desire for healthy and nutrition balanced meals nowadays. A variety of options also increase people’s incentive to try things out, especially with attractive advertising and promotions.

Placing more investment on the food menu is a prevalent strategy for most fast-food restaurants today. It is a good practice to take, but one can still be backfired if the company sacrifices quality or specialty to pursue variety, or fail to implement efficient procedure to make it cost efficient at the same time. It is good for the customers to have a variety of options. Yet, the restaurant still needs to figure out what it is special at in order to make its offerings special to the customers. Similar as the way companies testing out their value of existing by asking themselves what would happen to the world if this company disappears, the restaurant should think about what people come to their place for. If people go to somewhere else, will they get the same value of product or experience? If they can or get even better experience, then maybe it is time to rethink the current offering. People go to a certain restaurant, expecting certain kinds of food. One may not go to Steakhouse for orange chicken, or go to Korean restaurants for hamburgers. With a fast-food restaurant, people expect to get quick service with easy-prepared meals. Within that realm, it is more effective to increase comparative advantage by having several five star products that people cannot find anywhere else instead of providing all kinds with an average or low quality.

The variety of product offering is not the single most important factor for people to choose one fast-food restaurant over another, but the quality is. An example for this would be the In-N-Out Burger that has great popularity in the west coast. Oppose to most fast-food restaurants’ practices that focus on increasing variety, In-N-Out only have limited offerings, but their product is quality assured. Every ingredient they use to produce their burgers is fresh- they don’t even have freezer system to keep the leftovers. People can see how they make French fries out of freshly cut potatoes, and they use fresh beef and buns to make the burgers. Their motto is to “keep it real simple, do one thing and do it the best you can.” Even during recession, they still took in an estimated of $420 million in revenues in 2008. People visit In-N-Out for healthy and quality burgers with fair price, that’s it. Their business model is simple, yet effective and profitable.

Right now, with the emergence of the so-called fast-casual restaurants setting big challenge for normal fast-food restaurants and raising the standard bar for fast-food chain in general, restaurant like Wendy’s is redefining its business model to face this competition. Those fast-casual restaurants offer higher quality food with higher price without providing table services. Generally, they are nicer place to hangout than fast-food restaurants without paying tips. In order to compete with these raising fast-casual restaurants like Five Guys and Panera Bread, Wendy’s is currently remodeling 50 of its stores and building 20 with new designs to make it more elegance and spacious, a Starbucks-style place for people to hangout. Seems like most of the traditional fast-food restaurants are moving toward a higher-end level, since they don’t want to get stuck in the middle between fast-casual restaurants and convenient stores like 7-11 that can provide cheap fast-food as well. While I don’t oppose to the idea of refining oneself and reaching for the best, I think one still need to recognize who they are and realize what they are really good at. Will Wendy’s face more competition if it goes after business model like those fast-casual restaurant directly? Or should it find another way around and make what they are special at really special? What do you think?

Reference:
  1. http://business.time.com/2012/03/30/how-wendys-finally-knocked-burger-king-down-a-notch/
  2. http://chowhound.chow.com/topics/410121
  3. http://www.dailyfinance.com/2009/05/24/in-n-out-burgers-six-secrets-for-out-and-out-success/

Should HBO Leave Cable Behind?

Tomorrow is a big day for millions of Americans. Game of Thrones Season Two will premier on HBO at 9 PM EST to millions of viewers and much fanfare. Season One boasted 13 Emmy nominations and 2 wins and has attracted a dedicated following, myself included.

However, the biggest story surrounding Game of Thrones isn’t who will be watching tomorrow — it’s who won’t be watching. Here is a blog post by MG Siegler (a Michigan grad) venting his frustration about HBO’s business model. Here’s a PandoDaily article by MG about the same thing. Here’s another blog post responding to the PandoDaily article.

HBO is only available by way of an additional fee on top of traditional cable packages. Cable television is expensive, and there are millions of people unwilling or unable to subscribe. In this current landscape, this means that the aforementioned people are automatically precluded from subscribing to HBO. No cable? No HBO.

HBO is the biggest name in premium cable television. It boasts the best shows with the best actors, and now with the advent of HBO Go, you can watch all of the network’s shows anywhere. There are a lot of people who want access to HBO’s content, but do not want to pay for (or have) a cable subscription. Further, HBO doesn’t make its content readily available for non-subscribers. For example, HBO could sell its shows on iTunes a day or a week after episodes air. While many consumers would be frustrated waiting a week to watch the Game of Thrones premier, a week is a reasonable amount of time to wait for great content. But HBO doesn’t do this, presumably due to restricting contracts with cable companies. To me, it seems impossible for HBO to satisfy cable companies and meet all of the consumer demand for its content.

I’m sure HBO would love to charge a monthly rate for its services a la Netflix so everyone who wants HBO subscribe. However, the company is unwilling to leave its lucrative contracts with cable companies behind. Time Warner, HBO’s parent company, described the rising revenues of its "Filmed Entertainment" business segment in their latest 10-K filing. Operating income for this business segment (of which HBO is a part of) increased by 14% to over $1.2 billion from 2010 to 2011. HBO is obviously very successful, and they’re growing. While I can’t say for certain, I’m sure the consensus between HBO’s management is — if our business model ain’t broke why fix it?

The short answer — digital cable market saturation.

As of 2011 there were 46 million digital cable subscribers (link). While this is an increase from 2010, digital cable subscriptions have been increasing by a rate of about 10% or greater since 1998, and the number of subscriptions only increased by 3% from 2010 to 2011. These numbers appear to say that the digital cable market is nearly saturated, thus HBO’s prospective pool of subscribers is also nearly saturated.

HBO is a pioneer in digital television content with HBO Go. HBO Go is a fantastic service that works well and is easy-to-use. However, HBO is in the same position as Kodak was with digital photography - yeah they both do digital television content and digital photography, respectively, but will they put forth the effort to make these products/services their main revenue generator?

This is the second time I’ve brought up a Kodak comparison in a blog post, but I feel that it is a great analogy for companies that struggle to adapt. HBO needs to adapt its business model somehow to capture the millions of potential subscribers who don’t want or need cable. This could be as easy as making HBO Go available to everyone for $20 a month and offering the service on multiple platforms (HBO Go is going to be available on Xbox 360 in the near future, and should expand to other products like Apple TV and the PS3). Or the business model could be as complicated as running a hybrid business model that maintains the cable money. With digital cable subscription growth waning, HBO needs to see the writing on the wall and prepare to adjust its business model accordingly.

Food Trucks: Deliciousness Gone Mobile

I've been around street food for my entire life. It was an essential part of my diet as a kid growing up in New York City.The after school hot-dog provided me with valuable nutrients such as protein, carbohydrates, and other calorific needs to spur my infantile hyperactive needs. But they have come a long way since my elementary school days.

Mobile food has evolved from boiled mystery meat to providing foodies with gourmet eats around the city. For instance, you can mosey on over to the Milk Truck for a rustic take on a crowd favorite: the good old grilled cheese sandwich. Or, if you're craving something from the sea, the Red Hook Lobster Truck is parked just around the corner. But not for long, because these mobile craving fixers move to the market, one of the food truck model's most distinct advantages. But more on that later.

Most successful food trucks share one major common trait: they have menus built on one or a couple of key quality ingredients. Take the Taim Falafel Truck, for example. They offer several unique takes on a middle eastern favorite, falafel, offering both traditional and original options, such as green olive infused falafel. I have eaten off of this truck numerous times, sampling various items from its menu, all of which have been consistently tasty.

Now let's analyze this business model in a little bit more depth. First, like several other food trucks, Taim originally started as a restaurant, which solves the storage problem. The truck itself, painted in the Taim livery, makes it a moving billboard for all pedestrians to see. It is equipped with a fully functioning mobile kitchen, capable of delivering the quality offered by its stationary location downtown. I know from first-hand experience, as I have been to the restaurant as well. The CVP: to provide the customer with a unique gourmet product available only on the other side of town. Add in three employees and a surprisingly low overhead, and you have a mobile food store that you can take anywhere you want. Think of it as a desktop application that has been ported to the iPhone, not to mention that thousands of apps you can use to locate your favorite food truck.

This mobility creates a huge advantage for two major reasons. The first is that you are able to bring your staple product to a market outside of your neighborhood, reaching customers who would otherwise not try your product. The other is that you can gravitate towards pedestrian hotspots at varying times of the day. So you can be on Wall Street during trading hours or on the lower east side on a Saturday night to reach those late night college snackers.

I love food trucks. To me they represent a whole new wave of culinary experience and talent that focuses on getting great food to the masses in all areas, which is comes back to the spirit of food in general. Great food should be experienced by all and shared with all, and food trucks are the first step in doing so. As a business, they're great because they can be very profitable. Although they are very difficult to start, given the initial costs.

Jumat, 30 Maret 2012

A Budding New Industry?

Whether congress or scientists can come to agree on the merits of medical marijuana or not, the industry seems to be priming itself for a leap forward. One company in particular has begun to take advantage on a larger scale. WeGrow is a department store that sells products to assist people in the growing of Medical Marijuana. They do not sell any actual marijuana products only tools, soils and other items that can facilitate the process. The company is dedicated to growth and has started to use franchising as a method to open more stores. Currently they have stores operating in Sacramento (their original location), Phoenix and Washington D.C. and in the next few months they expect to have locations in New Jersey, Colorado and Oregon.

WeGrow has to fight an uphill battle in order to make sure that they can survive, with the legality of marijuana very much in limbo, the industry they are trying to create is at great risk. However, it seems to be no mistake that locations have opened up in political areas. Sacramento is the capitol of California and it goes without saying that they are feeding the political fire by opening up in D.C. If the stores are successful WeGrow will be sending a message to policy makers about the merits of medical marijuana, as a profitable industry.

Furthermore, weGrow is planning to have an IPO. This has the potential to really catapult the industry forward and could plant the seeds for a major new market where WeGrow would have the opportunity to be the ambassador or as they are described, truly become the “Walmart of Weed.” If the big financial players invest in WeGrow, they could put immense pressure on politicians to loosen their grip on Marijuana. Much like with the housing crisis, if everyone starts making money, it will be hard to stop the chain.

WeGrow is also taking a page from Whole Foods. They do not only sell the products needed to grow marijuana but they are also providing classes on how to grow marijuana as well as magazines and literature on marijuana. By doing this they are taking over a great portion of the value chain and supply chain for the marijuana industry. However, by not directly growing they are increasing their chances of selling on a large scale. Since marijuana has to be grown in a low key fashion, there may be more profits in supplying tools to the growers.

Personally, I believe it is inevitable that this industry will evolve and be recognized legally on a large scale. Since the price of growing marijuana is bound to have less costs then manufacturing other painkillers such as Morphine and Vicodin, (science pending) marijuana has the potential to be a much more affordable drug and could likely be distributed to patients very easily. Also since marijuana can be consumed as an edible and not only by smoking, it would not require that people change their behavior in order to take the drug. If the science ends up being behind it, and people continue to demand marijuana as they do now, WeGrow could be the pioneer of a budding industry.

Kamis, 29 Maret 2012

Enron, Lehman, UMICH

Last week, I had the privilege of attending Provost Philip Hanlon’s presentation on the university budget. He discussed various factors influencing tuition rates, the most prominent of which is the decreasing amount of capital appropriated by the state of Michigan to institutions of higher education. Unfortunately for students, and in order to support the growing functions of the University, this means tuition rates need to increase to make up for the loss of funding. One graph he presented demonstrated that over the past decade, tuition has been increasing at an annualized rate of 5.6%.

University of Michigan Provost Philip J. Hanlon

While this did not particularly surprise me, I did want some further clarification on that, so I posed Phil a question during the Q&A session following his presentation. It went something along the lines of,
"As an out of state student, my tuition rate is approaching nearly $50,000 a year, and if those projections (5.6%) are correct, then in the near future we may be seeing rates as high as $80, $90, or maybe even $100,000. I personally believe this cannot continue forever and many prominent economists have theorized that higher education is going to be the next bubble. So, does the University have a contingency plan for if and when such a bubble does occur, and what present actions should it take to prepare itself for such an event?"

Although he acknowledged that my question was good and valid, Phil did not have any concrete response to the prompt I gave him. Essentially, he dodged around the actual question and said that the University does not try to project tuition rates into the future. Now, let it be known that the University tries to be as transparent as possible with all of its budgets and funds, so this was in no way a refusal on Phil’s part to address the issue I raised. However, I believe this points to a deeper problem, and one with which all of us BA students are familiar: Collins’ stages of decline.

Jim Collins’ Stages of Collapse, and where Michigan stands.

That’s right folks, I am claiming that the University of Michigan - a business, at the end of the day - is going to fall on financial hard times much like its public counterparts in California. It is currently in Stage 3: denial of risk and peril; "Internal warning signs begin to mount, yet external results remain strong enough to ’explain away’ disturbing data or suggest that difficulties are ’temporary’ or ’cyclic’ or ’not that bad...’" Taking a holistic approach to collegiate funding, it becomes clear that attending any institution of higher education is becoming harder and harder.

Phil talked about how the University is attempting to provide more and more financial aid and scholarship opportunities to make attending easier, but I believe that if the funding for these programs comes from further tuition increases, then these initiatives are fundamentally unsustainable. He mentioned how, on average, a $200,000 investment in the education of one individual at UM generates returns of $900,000 some 40-or-so years down the line. I.E., seemingly strong external results used to justify internal problems unrelated to the results. As an aside, that $900,000 is not inflation-adjusted, so the real value would be quite a bit lower. These examples all fit Stage 3 perfectly, but the clincher is, as far as Phil is willing to disclose, the University does not have a contingency plan for (what I believe is) the inevitable black swan.

The University needs to plan for failure in order to mitigate potential losses.

However, before everyone jumps on me for decrying the health of our sacred Havard of the West, be aware that this is, by far, not an isolated instance. If anything, my interest lies in protecting the University by raising awareness of these issues in order to generate discussion, and hopefully, change the way administrators perceive our current situation; we are not immune but we can be stronger. Analyzing the collapse of Lehman and Enron leads to several conclusions about bubbles in general. First came tech, then housing, and soon, education. Several factors common among both firm and market collapses include:

  • Inflated asset prices - Enron’s energy securities were vastly inflated in the years during which the company was profitable. However, they chose the unethical path instead of going down gracefully. In the tech and housing bubbles, both the values of tech companies and houses got inflated far higher than their fundamental values; the same is currently the case with university tuition across the country.
  • Excessive borrowing and lending - The excessive borrowing and lending of credit during the housing boom ultimately injured the global financial system because most major financial institutions were too interconnected through the creation of security bundles tied to massive amounts of loans that were discovered to be unpayable. One of the root issues here is the fact that originators decided to give out loans like candy and home buyers were none the wiser to realize they were infused with arsenic. Students in today’s society are taking out more and more loans from the government, while tuition prices continue to soar across the board, and discovering they cannot repay what they borrowed in the foreseeable future. See the similarity here? And let’s not forget how much Enron took out from its partnering banks in order to sustain its staggeringly high-risk trading operations.
  • Underestimation of risk - In our already depressed economy, a few good weeks that indicate growth in factors such as national employment might alleviate fears for some, but treating a disease is very different from eliminating the factors that caused it in the first place. Yes, the DJIA is over 13,000, but at what cost? With events like the election rapidly approaching, volatility is high. To maintain express optimism, or even mild nonchalance, for the future without having any sort of contingency plan is irresponsible for any institution be it the government, a corporation, or a university.

In short, the University is going to be negatively affected by the forthcoming education bubble due to the factors listed above and a few others. However, with proper planning, it is possible to mitigate a solid percentage of the damage and eventually recover with minimized repercussions. Although my analysis is based on medium-term speculation, there is absolutely no reason to underestimate the risk of default in today’s economic climate. Fundamental asset values must be determined and priorities must be set. Any business must constantly reassess itself and its outlook on the future; the battle must be won before it has begun. Sans planning, only doom awaits.

Note - Phil’s presentation was recorded, but I was unable to find the video after searching extensively through the UM web network. Sorry guys; you won’t be able to see me in action!

Best Buy Rethinks Its Business Model


In this morning's Wall Street Journal, it was reported that Best Buy lost $1.7 billion dollars in the third quarter of this fiscal year, which ended for them on March 3. This massive loss triggered a 9% slide in their stock price, down to $24.16 in Thursday midday trading. This loss comes as Best Buy has difficulty adjusting to the changing landscape of the retail industry, losing key sales to companies like Amazon and Apple. The main reason they have been losing sales to Amazon is because customer often come into their stores, look at products, and using their mobile phones, find cheaper prices for the same product on Amazon, from whom they end up making the purchase. Amazon can compete on price because they do not have the costs associated with the massive retail stores that Best Buy does. Apple has been biting into their sales as they continue to open up their own retail locations to sell their popular consumer electronics. As gloomy as these numbers seem, Best Buy does have some positive numbers, including a small increase in market share, growth in online sales, growth in overall revenue by 2% for the fiscal year, and the fact that this loss was affected by a one-time $2.6 billion dollar cost associated with exiting their UK business. However, same-store sales decreasing by 1.7% is not a good sign.

All is not lost for Best Buy, however. CEO Brian Dunn (pictured) has a plan to revive the retail giant. The first aspect of this plan is to reduce the amount of the big-box stores. He wants to eliminate 50 of the large stores across the company in the next year, this is expected to save the company $800 million in costs in the next few years. This decrease in total square footage is a key strategic move as the company looks to shift its retail strategy.

The company's shift in retail strategy will begin with the test launching of so-called "connected stores" in San Antonio and the Twin Cities. These stores will focus on giving customers tech support and setting up wireless connections, while also offering large hubs in the middle of the store where shoppers can go for help. Also, these stores will emphasize faster checkout and the ability to pick up items ordered online. These stores also represent the "customer transfer" strategy Best Buy is trying to roll out. These stores will be 20% smaller than old ones in terms of space, which analysts think is a change long overdue and has the potential to further the change in the company's business model. These changes relate directly to Krishnan and Prahalad's N=1 model. Best Buy's new format will allow them to give each customer a better individual experience, mainly through the assistance hubs and the faster checkout. These create a much simpler customer interface and can be scaled to happen in stores across the country.

The next portion of the shift in retail strategy will be to improve the staff. The company will achieve this in a few ways. They will be increasing training for workers by 40% as well as offering financial incentives to employees. The financial incentives program has been proven to work at Best Buy, as it is already incorporated into the sales of mobile phones. These changes also relate to the N=1 model. Better trained employees will provide better service to each customer, which will allow them to have better individual experiences.

The last part of their shift is to focus more on developing their Best Buy Mobile locations, which are stand alone stores that sell mostly smart phones and tablets. These smaller locations will create a more intimate setting for customers to shop, furthering their shopping experience.

Overall, Best Buy is heading in the right direction with its plans to cut down the size and number of locations it has across the country. The decrease in size will be a cost cutting measure as well as allow customers to have a better, more individualized, shopping experience. The addition of the assistance hubs and emphasis on tech support will also be important, as it gives customers a reason to come to the store instead of buying something online. Adding more mobile stores will also aid in enhancing the customer experience. Best Buy has begun to change the value it offers to customers, going from a store that offers every consumer electronic to a retailer that offers many products as well as an enjoyable shopping experience.